Dunbar Eye Associates is seeking a Patient Intake & Scheduling Coordinator to schedule exams, collect insurance and demographic information, and prepare patient charts for handoff to the clinic team. This position will work closely with the Patient Billing Coordinator and Insurance Billing Coordinator.
Specific duties include:
Check in arriving patients
Answer incoming phone calls
Schedule patient exams according to template
Monitor and respond to incoming text messages
Collect complete demographic, contact, and insurance information on patients
Take phone orders for contact lens orders
Take patient medication refill requests and relay to doctors
Check on status of glasses orders
Triage eye and vision emergencies for scheduling
Retrieve insurance authorizations prior to patient appointments
Confirm appointments to maintain a high kept appointment rate
Follow-up with no-show patients and apply scheduling policies as appropriate
Log patient arrivals and collect patients’ medical insurance cards and forms
Scan welcome forms to patient charts and prepare routing tickets for clinic
Assist with patient check out as needed
Assist with optical hand-offs as needed
Other duties as assigned
Performance Factors
Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
Communication and contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
Relationships with others: The employee works effectively and relates well with others, including superiors, colleagues, patients, and individuals outside the practice.
Ability to navigate computer systems: The employee is able to navigate computer systems and enter data reliability and quickly.
The successful candidate will have a high school diploma or equivalent; preference will be given to candidates with college degrees in a relevant field. Competitive pay and benefits. Occasional travel for educational conferences required. Opportunities available for professional certifications and advancement.
How to Apply: Submit a resume and cover letter to Practice Manager Kara Moore at Kara@Dunbareye.com. Please do not call the practice as we need to keep phone lines open for patients.
Pay Rate: $11-$14 hourly, commensurate with experience.