About this position
Dunbar Eye Associates is seeking a Patient Intake & Scheduling Coordinator to schedule exams, collect insurance and demographic information, and prepare patient charts for handoff to the clinic team. This position will work closely with the Patient Communications Coordinator and Billing Coordinator.
Duties
Check in arriving patients
Schedule patient exams according to template
Collect complete demographic, contact, and insurance information on patients
Log patient arrivals and collect patients’ medical insurance cards and forms
Scan welcome forms to patient charts and prepare routing tickets for clinic
Confirm appointments to maintain a high kept appointment rate
Follow-up with no-show patients and apply scheduling policies as appropriate
Answer incoming phone calls
Monitor and respond to incoming text messages
Triage eye and vision emergencies for scheduling
Take phone orders for contact lens orders
Check on status of glasses orders
Take patient medication refill requests and relay to doctors
Retrieve insurance authorizations prior to patient appointments
Assist with patient check out as needed
Assist with optical dispensing as needed
Other duties as assigned
Performance Factors
Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
Communication and contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
Relationships with others: The employee works effectively and relates well with others, including superiors, colleagues, patients, and individuals outside the practice.
Ability to navigate computer systems: The employee is able to navigate computer systems and enter data reliability and quickly.
Requirements
The successful candidate will have a high school diploma or equivalent; preference will be given to candidates with college degrees in a relevant field. Occasional travel for educational conferences required.
Compensation & benefits
Paid time off
Paid holidays
Employer-sponsored health insurance
Bonus program
Opportunities available for professional certifications and advancement
How to Apply
Submit a resume and cover letter to hiring@dunbareye.com. Please do not call the practice as we need to keep phone lines open for patients.